Kenyan singer and entrepreneur Akothee has raised concerns over a frustrating experience with a fashion designer, saying the designer has allegedly kept her dress for two months and is now offering to return the money instead of completing the order.

In a message shared online, Akothee questioned how she was expected to respond, especially if she needed the outfit urgently. She said the designer had been in possession of the dress for two months before suggesting a refund.

“So a designer has had my dress for two months and has the audacity to tell me that she can refund the money. If I am in a hurry, how do you handle this one?” she wrote.

Her complaint has drawn attention to the expectations that come with commissioning custom-made outfits. Clients rely on a designer’s workmanship and an agreed timeline, particularly when an outfit is meant for a specific occasion.

Akothee Questions The Proposed Refund

Akothee’s concern appears to be that a refund may not solve the problem if the dress was needed for an event. Finding a replacement at short notice can be difficult, especially when an outfit has been specially designed to suit a client’s preferences.

Custom Orders Come With Expectations

Unlike ready-made clothing, custom outfits can involve consultations, measurements, material selection and several stages of production. Customers therefore expect updates and clear communication throughout the process.

A refund may resolve the financial side of a delayed order, but it does not necessarily return the time lost or address the inconvenience.

Where an outfit is intended for a particular event, the customer may have little time to find an alternative.

The situation highlights why clients and designers should agree on delivery dates, payment terms, and what happens if an order is delayed. Clear expectations can help prevent disagreements.

The Importance Of Accountability

Akothee’s post has opened up a wider conversation about accountability in the fashion business and the importance of honouring commitments made to customers.

Her question highlights the difference between returning a client’s money and delivering the service they originally paid for.