A survey by TransUnion has found that changing passwords was the most common response among Kenyans notified that their personal or online account details had been stolen.
The Consumer Pulse Study, released in October 2026, found that 57 per cent of affected consumers changed passwords on compromised accounts, while 54 per cent updated passwords on other, unaffected accounts.
Another 46 per cent checked their accounts for unauthorised activity, while 28 per cent cancelled payment methods linked to the affected accounts.
A quarter contacted the breached businesses’ support teams for guidance.
The survey also found that 23 per cent checked their credit reports for fraudulent transactions, including unauthorised credit cards, while 17 per cent closed affected accounts.
Another 16 per cent placed a freeze on their credit, and 14 per cent filed police reports.
Only 13 per cent signed up for credit or identity monitoring services, while 2 per cent took none of the listed actions.
The findings highlight the range of steps consumers take to protect themselves after data breaches.
