Kenya Airways has announced free flight rebooking for passengers whose travel plans were disrupted by the Air Traffic Control workers’ strike, as the airline works to clear a backlog and restore normal operations.
In a statement on Tuesday, the national carrier said affected customers can reschedule their flights at no additional cost.
“Following the Air Traffic Control workers' strike call-off this morning, our teams have been proactively working through the backlog to restore normal operations,” Kenya Airways said.
“Customers should expect some delays as our teams restore flight schedules. We anticipate resuming our normal scheduled operations by Wednesday, 2nd September 2026.”
The airline said affected passengers would receive flight status notifications directly through SMS, WhatsApp and email using the contact details provided during booking.
Kenya Airways encouraged customers to visit its website or mobile app to check their flight status and update their contact information through the Manage Booking option.
“Affected customers who would like to reschedule their flights may do so at no additional cost,” the airline said.
The carrier said passengers can also contact its Customer Excellence Centre or reach the airline through WhatsApp at +254 705 474 747 for further assistance.
“We sincerely apologise for the inconvenience caused by this disruption and appreciate your patience and understanding during this period,” Kenya Airways said.
The airline added that it was ready and available across its network to assist customers as it works towards resuming normal operations.
