How to report a safety incident to Kenya Power

To report a safety incident to Kenya Power, you can dial *977# on your mobile phone.

The process is straightforward and helps ensure public safety.

After dialling, you'll need to select "Report Incidents" from the menu. Next, choose Option 2, which is "Safety Incident."

Once you've selected the correct option, you will be prompted to describe the incident in detail. This could include a fallen electricity pole, a rotting pole, or live wires on the ground.

Finally, you can send your report. After sending, you will receive a reference number that you can use to track the status of your report.

This service is a crucial way to alert Kenya Power to potential hazards.