The National Transport and Safety Authority offices/FILE
The National Transport and Safety Authority (NTSA) has reminded motorists who have yet to collect their physical logbooks that they have two months to do so before the documents are disposed of.
In a public notice issued on Monday, the authority urged motor vehicle owners whose logbooks are still held at NTSA offices to collect them as soon as possible to avoid inconvenience.
NTSA said collection is free and requires motorists to carry their previous logbook and present an identification document at the collection centre or NTSA office for verification.
The latest reminder follows an earlier notice issued in August, when the authority told motorists they had four months remaining to collect their documents before the six-month storage deadline.
In that notice, NTSA reiterated that it would not store currently printed but uncollected logbooks for more than six months and warned that the documents would be disposed of after the period in accordance with its policy.
The six-month limit was first announced in a public notice issued on June 11, in which the authority said uncollected logbooks would not be kept beyond that period.
NTSA has also warned that motorists will be unable to access services requiring a copy of a logbook without attaching the current or original document to their applications.
“Clients WILL NOT be able to access services that require a copy of logbook without attaching the current/original logbook in their application,” the authority said in the June notice.
NTSA offices are open from Monday to Friday, between 8am and 5pm, to facilitate collection and provide assistance to motorists.
Motorists can collect their logbooks at any NTSA office or Huduma Centre. Those seeking further assistance can contact the authority through [email protected], its X account, @ntsa_kenya, or its Facebook page, @NTSAKENYA.
The authority has also provided an online service-status portal where motorists can check on uncollected driving licences, logbooks and number plates at https://servicestatus.ntsa.go.ke/.
The deadline comes amid the transition to digital motor vehicle registration services. The e-logbook system took effect on June 10, 2026, marking the end of the traditional paper-based Certificate of Registration for newly processed transactions.
The digital system is intended to improve the security and efficiency of vehicle registration, including addressing challenges associated with physical documents, such as forgery and delays in ownership transfers.
Motorists with physical logbooks awaiting collection have been urged to visit the relevant offices before the two-month storage period expires.
