Matatus at the Khoja bus stop in Nairobi’s CBD / FILEThe National Transport and Safety Authority (NTSA) has announced the second phase of its Public Service Vehicle (PSV) Operators and Drivers Capacity Building Programme.
According to a statement update, the training is set to take place in three counties from September 28 to October 1, 2026.
The second cohort will be trained in Nakuru, Uasin Gishu and Trans-Nzoia counties as part of the authority’s ongoing efforts to professionalise the PSV sector and strengthen road safety.
The programme targets both PSV drivers and the operators who employ them.
NTSA says both have a critical role to play in promoting a safety culture and reducing preventable road crashes.
"Both play critical roles in advancing a safety culture and reducing preventable crashes linked to behavioural, vehicular, and operational factors," the agency said.
The programme is designed to professionalise PSV drivers through structured training in defensive driving, passenger care and compliance.
It's also aimed at strengthening the capacity of operators, Savings and Credit Cooperative Societies (SACCOs) and transport companies.
The training will also seek to improve day-to-day driving practices and operational standards to better protect passengers, drivers, pedestrians and other road users.
A key component of the programme will be the development of safety champions and trainers within SACCOs and transport companies.
NTSA said the initiative is intended to create a pool of personnel who can sustain safety improvements beyond the initial training cohorts.
The authority will also focus on the business and financial aspects of PSV operations, including fleet management and vehicle-level economics.
Participants will also be taken through compliance requirements covering traffic laws, licensing, roadworthiness, insurance and passenger safety standards, among other statutory obligations.
The training will cover professional conduct, communication, passenger care and wellness, as well as the importance of making appropriate decisions on fitness to drive.
Drivers will also receive training on defensive driving, hazard perception, vehicle safety, vehicle checks and fuel-efficient driving practices.
Other areas will include compliance with legal requirements, use of digital systems and emergency response procedures.
The programme will further incorporate competency assessments to identify safety gaps and establish immediate remedies, with participants expected to commit to specific improvements.
For operators and management, the training will focus on leadership, governance, financial management and fleet operations to improve safety and efficiency.
NTSA will also address customer experience, technology and sustainable growth, with the programme culminating in the development of 90-day operator improvement plans.
The Authority said the programme will additionally generate practical input from the PSV sector to inform the review of the PSV (Operations) Regulations, 2014, and the wider licensing framework.
NTSA said the second cohort follows the successful conclusion of the first week of the ongoing capacity-building programme.
It urged PSV stakeholders seeking more information to contact it through its PSV queries email, social media platforms or visit the nearest NTSA office or Huduma Centre.
