Nairobi City Water and Sewerage Company /FILEResidents of Utawala and Mihango in Nairobi’s Upper Embakasi region have been given a 21-day ultimatum to regularise unmetered water and sewer connections or face penalties and disconnections.
In a notice issued on Thursday, Nairobi City Water and Sewerage Company said it had launched a compliance and metering exercise in the two estates aimed at streamlining water and sewer services.
The utility company said all customers with unmetered connections have until the close of business on May 28, 2026, to comply.
“We are undertaking a compliance and metering exercise in Utawala and Mihango areas. All customers with unmetered connections are granted a 21-day grace period ending close of business, 28th May 2026, to regularise their water and/or sewer connections,” Nairobi Water said in the notice.
The company warned that those who fail to comply within the stated period will face enforcement action without further notice.
Among the penalties announced are fines of Sh30,000 for illegal domestic water connections and Sh100,000 for commercial connections, in addition to estimated water consumption charges dating back to October 2024.
The utility further warned that disconnected customers would be required to pay a Sh5,000 reconnection fee and double deposit charges before services are restored.
Customers with illegal sewer connections also risk a Sh15,000 penalty where applicable.
“Failure to comply within the grace period will attract enforcement action without further notice,” Nairobi Water said.
The utility urged affected residents to apply for proper metering and regularisation through its online customer portal.
The latest compliance exercise comes amid growing efforts by Nairobi Water to curb illegal water connections, improve revenue collection and address non-revenue water losses in the city.
Illegal and unmetered connections have for years been blamed for water losses, low pressure and supply disruptions in several parts of Nairobi, especially in rapidly growing residential estates.
The company has in the past conducted similar crackdowns in other estates, targeting illegal tapping of water mains, meter bypasses and unauthorised sewer connections.
Water utilities across the country have increasingly turned to metering and digitisation as part of reforms aimed at improving accountability and ensuring fair billing among consumers.
Nairobi Water said residents requiring assistance during the regularisation process can seek support at its Shujaa Mall offices along Kayole Spine Road or contact customer care offices in Upper Embakasi.
The utility also encouraged residents to cooperate with officers conducting the compliance exercise to avoid penalties and service disruptions.
The notice was issued by Nairobi Water’s Corporate Affairs and Liaison Department.
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