The Independent Electoral and Boundaries Commission has moved to calm voter fears after verification portal temporarily dropped polling station and stream details, sparking panic amid ongoing register update.

While details such as county, constituency, ward and polling centre remain intact, the polling station name and polling stream number are currently marked as “N/A” on the voter verification portal.

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The absence of this information has triggered anxiety among some voters, with fears that their registration details may have been compromised.

"Dear @IEBCKenya, where is my: 1. Polling Station Name? 2. Polling Station No (Stream)? I am giving you 12 hours to give me answers," one voter wrote to the electoral commission on X.

Another shared screenshots comparing earlier and recent verification results.

"First photo I did verification on 21st March, 2026. My details were intact. Second photo I have done verification today on 4th April, 2026. I realise my polling station name and stream number has disappeared. We are not going to entertain any games, we will resist any attempt to try and tamper with the voter register," he wrote.

"The Independent Electoral and Boundaries Commission (IEBC) should explain why my polling station number and name are missing, and why voters registered before 2012 are being asked to register again. In 2022, I was a voter," added another.

In response to these and similar concerns, the commission urged voters not to panic, maintaining that their details remain secure and have not been tampered with.

IEBC explained that the temporary removal of polling station and stream details is linked to the ongoing voter registration exercise, and that the information will be restored once the process is complete and the register updated.

"Once voter registration concludes, the commission will split registration/polling centres into polling stations (streams) of up to a maximum of 700 voters. The final register will be published with your specific polling station and stream number. Usi-tense (don't tense)," the commission said.

According to IEBC regulations, each polling stream is capped at a maximum of 700 voters. Currently, new registrants are being added to the voters’ register in alphabetical order, making it impractical to assign definitive stream numbers as the list continues to expand.

Upon completion of the registration exercise, the commission will be able to accurately allocate voters to specific streams based on the finalised alphabetical listing.

The Enhanced Continuous Voter Registration (ECVR) exercise is set to run for 30 days until Tuesday, April 28, 2026.

However, the exercise has been suspended in Porro Ward, Endo Ward, Emurua Dikirr Constituency and Ol Kalou Constituency, which are preparing for by-elections, as well as in Malava and Mbeere North constituencies, where election petitions have been filed.

IEBC has also clarified that voters are not required to travel to their home counties to register. The commission has deployed open kits that allow citizens to register for any polling station in Kenya from a nearby registration centre.

Registration is being conducted on a rotational basis across county assembly wards in line with kit movement schedules, as well as in universities, colleges and schools, Huduma Centres, the IEBC Customer Experience Centre at Anniversary Towers in Nairobi, and constituency offices.

Voters wishing to transfer polling centres are required to visit the IEBC constituency office in the area they intend to move to.

Corrections or updates of voter details must be done at the constituency office where one initially registered.

Inspection of voter registration details can be conducted at any IEBC constituency office or online via the verification portal.

On concerns that voters registered before 2012 are being asked to register afresh, IEBC clarified that this requirement does not apply uniformly.

The commission said fresh registration is limited only to individuals who did not enrol in 2012, when the current biometric voter register was established following the promulgation of the 2010 constitution and the subsequent boundary delimitation.

"Reason? Before 2012, the register of voters was manual. In 2012, it went biometric, and so all eligible Kenyans were required to enrol and their biometrics captured," IEBC said.

"So we have not asked all old voters pre-2012 to register afresh. Just those few who might have missed registering in 2012 and who, subsequently, have never registered under the biometric system to date."

The commission added that the current register of voters has been in place since 2013 and, as of the 2022 General Election, the audited number of registered voters stood at 22,120,458.

The electoral agency is targeting to enlist 2.5 million new voters at the end of the ongoing registration exercise.