NTSA vehicles/FILEThe National Transport and Safety Authority (NTSA) has warned Kenyans against engaging with fake TikTok, X, Facebook and Instagram accounts impersonating the authority, saying scammers are using the platforms to mislead members of the public.
In a scam alert issued by the authority, NTSA urged the public to verify social media accounts before responding to messages or requests for personal information from people claiming to represent it.
The authority said it communicates with the public only through its official platforms and designated customer service channels.
“Never share your personal information with anyone,” NTSA said, urging members of the public to be particularly cautious when dealing with accounts claiming to offer NTSA services online.
The authority listed its official communication channels as X through @ntsa_kenya, its website www.ntsa.go.ke, Facebook under NTSA KENYA, email through [email protected], SMS service 22847_NTSA, customer care numbers 0709932000/300 and YouTube under NTSA_Kenya.
NTSA said members of the public who come across suspicious accounts purporting to represent the authority should not engage with them, but instead block and report the accounts on the respective social media platforms.
The latest alert follows a similar warning issued by NTSA on July 31, when the authority again cautioned Kenyans against interacting with fraudulent social media accounts created in its name.
At the time, NTSA said fraudsters had established accounts on several platforms while masquerading as the authority, creating a risk of members of the public being deceived into disclosing personal information or making payments for services that do not exist.
The authority advised people seeking services, making enquiries or lodging complaints to use its verified digital platforms and customer service channels rather than responding to unsolicited messages from social media accounts.
NTSA has previously warned that members of the public should exercise caution when providing sensitive information online, particularly identification details, passwords and financial information.
The authority said suspicious accounts should be reported to the relevant social media platforms to help prevent them from being used to target other members of the public.
The warnings come amid growing concerns over online impersonation, where fraudsters create accounts that resemble those of government agencies and other institutions to make their communications appear legitimate.
Government agencies have increasingly urged members of the public to verify official websites, social media accounts and telephone numbers before responding to online requests for personal information or payments.
NTSA emphasised that its official channels remain the appropriate platforms for members of the public seeking information about its services, making enquiries or raising complaints.
