Nairobi Water announces temporary supply disruption after Kabete–Kilimani pipeline burst

File image of Nairobi Water offices

In a statement, NCWSC explained that the disruption was caused by a burst on the major Kabete–Kilimani transmission pipeline.

The incident, the company said, occurred in the early hours of Friday, March 20, 2026, at approximately 1:00 am, prompting an immediate response from technical teams.

“Our technical teams responded immediately, and repairs are ongoing to replace the damaged section, conduct pressure testing, and safely restore the system,” the statement read.

NCWSC said that the burst affected key areas, including Kileleshwa, Kilimani, State House, Ngumo, KEMRI, Highrise, Nairobi West, Upperhill, Madaraka, and surrounding neighbourhoods.

The company assured the public that repair works are ongoing, with an expected restoration of supply by Sunday, March 22, 2026, at 6:00 pm.

“The interruption is due to a burst on a major transmission pipeline connecting Kabete to Kilimani,” said acting managing director Martin Nangole.

“This timeline allows for thorough repairs on this critical transmission line while prioritising safety and infrastructure integrity.”

NCWSC urged residents and businesses in the affected areas to use stored water sparingly while the repair works are underway.

To assist consumers with urgent water needs, the company has deployed bowser services (water tankers).

Customers can request water delivery by dialling *260# on their mobile phones and selecting option 5 for bowser services.

For additional updates, emergency assistance, or to report any concerns, NCWSC has made a toll-free line available at 0800 724 366, operating from 7:30 am to 9:30 pm.

The Nairobi City Water and Sewerage Company Ltd. (NCWSC) is the principal agency responsible for the provision of water and sewerage services within Nairobi County.

Its mandate is to ensure that residents, businesses, and institutions have access to safe, reliable, and sustainable water supply while maintaining effective sanitation systems.

NCWSC’s core responsibilities include the management, treatment, and distribution of water, as well as the collection, treatment, and disposal of wastewater.

The company oversees key infrastructure such as transmission pipelines, water treatment plants, pumping stations, and sewer networks, ensuring they operate efficiently and safely.

In addition to service delivery, NCWSC is charged with maintaining the integrity of Nairobi’s water resources, promoting conservation, and implementing initiatives that enhance resilience against water shortages and system failures.

The company also develops and executes infrastructure projects, monitors service quality, and responds promptly to emergencies, including pipeline bursts and system faults, to minimize disruptions to the public.

Through its mandate, NCWSC engages with communities, stakeholders, and regulators to promote responsible water use, public health, and environmental sustainability.