A vendor operating out of Gikomba has shared a harrowing account of a recent delivery experience involving an online cab service rider, alleging that the driver ultimately discarded six customer items rather than completing a short extension or returning the package.

The sender, who relies on riders from services like Uber or Bolt for deliveries, stated she had previously considered these platforms the most reliable until she met one.

“I thought hawa riders wa either Uba ama Bolt yaani hawa wa online they are the most reliable until nikapatana na mmoja,” she said.

The Refused Extension

The incident began when she entrusted a rider with a customer’s order, directing him to the location specified by the customer. However, the customer’s designated spot was a petrol station, serving as a landmark, not the final delivery address.

The actual building, described as an apartment, was tucked a little behind the station and its exact location was unknown.

Upon reaching the petrol station, the rider contacted the customer.

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The customer reportedly instructed the driver: “Siko kwa mafuta hapo exactly ingia hapo ndani on your left kuna kanjia ingia hapa”

The rider, however, staunchly refused to proceed, telling the customer: “hapana siingii mahali uliweka location hapo na sipiti hapa.”

Rejecting the Compensation

Despite the customer immediately offering to pay more, asking, "How much more should I add?” the rider reportedly refused the extension.

The sender quoted the rider as saying he would not go, even if offered more money: “akasema hata akiongezewa pesa haendi.”

The driver insisted that he had reached his destination. He then hung up on the customer and returned with the package.

The Shocking Claim

Alarmed, the sender contacted the rider and pleaded for the return of the six items, suggesting she would cover the costs for him to return the package to Gikomba so she could arrange alternative delivery.

It was at this point, according to the vendor, that the driver made the shocking claim: “Imagine akaniambia nilitupa” (Imagine he told me he threw it away).

The vendor immediately informed the customer and contacted the service provider's customer support, both of whom confirmed the rider's claim.

Questioning the Ethics

The vendor questioned the ethical decision, lamenting, "unatupaje mzigo wa customer si tu ungenirudishia mimi Gikomba nikulipe kupeleka na kurudi." She added, “Is that fair?”

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She also speculated that the rider might have been dishonest about discarding the goods, asserting: “I am very sure you did not throw it away, maybe you even delivered it to someone that was so wrong.”

Ultimately, the customer service advised the vendor: “usijali nitafutie zingine” (Don't worry, look for others). The vendor confirmed she replaced the items, and the customer paid for the replacement goods and the delivery fee again.