What is your main reason for choosing to use ride-hailing apps?

Kenyans primarily choose to use ride-hailing apps due to a strong perception of safety, unmatched convenience and increased reliability compared to traditional transport options like matatus.

A study by Ipsos shows that Kenyan ride-hailing users consider the services safer.

Enhanced safety is the most significant driver, especially for late-night travel.

Convenience and ease of use are other factors, as the apps offer an easy way to book rides any time and anywhere using a smartphone.

The report shows that women constitute 70 per cent of ride-hailing users in Kenya.