KCB Bank has introduced an updated version of its mobile banking app, offering customers a faster, more secure, and easier way to manage their finances.
The refreshed platform allows new users to sign up and start banking instantly through a self-onboarding feature, removing the need to visit a branch.
It is supported by artificial intelligence, data analytics, and a mini-app ecosystem designed to adapt to changing customer needs.
Listening to Customers
Angela Mwirigi, KCB Bank’s Director of Digital Financial Services, said the upgrade followed extensive customer feedback.
“We have listened to our customers, understood their needs, and invested in a platform that brings banking closer to them in the safest and most convenient way possible,” she said.
The bank’s first-quarter 2025 results show a growing reliance on its mobile services, with the value of mobile loans rising by 28% to KSh 116 billion.
This translated to more than 309 million transactions in the three-month period, which the bank says reflects growing confidence in its digital channels.
Part of a Wider Strategy
The rollout forms part of KCB Group’s 2024–2026 strategy, Transforming Today Together, which aims to use technology to create more inclusive financial solutions.
The app is available on Google Play Store, Apple App Store, and HarmonyOS, with current users set to receive instructions on how to migrate from the older version.
KCB Bank, the country’s largest commercial bank, operates over 260 branches, 367 ATMs, and 16,000 agents across East Africa.
Its digital services are supported by 24-hour customer care and a network of correspondent banks in over 200 countries.
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