The Kenya National Examinations Council (KNEC) has unveiled a new official telephone number and announced that its existing lines will cease operation at the end of January 2027.
In a public notice, KNEC said the new official contact number, 0719 093 000, takes effect immediately.
“KNEC wishes to inform members of the public and all stakeholders that it has a new official telephone contact number effective immediately. Members of the public are advised to update their records and use the new number for all future communication with KNEC,” the council said.
KNEC currently operates several telephone lines through which education stakeholders and members of the public can contact the council. These include 0800 721 410, 0800 724 900, 0798 060 000 and 0798 060 010.
The council also maintains verified social media accounts through which the public can reach it.
However, the existing telephone lines will remain operational until the end of January 2027, giving users time to update their records and transition to the new number.
“Please note that the previous numbers will remain operational until end of January 2027,” KNEC said, advising the public to visit its website for verified contact information.
The transition comes during a busy examination period, when candidates, parents, teachers and school administrators may need clarification on examination procedures, registration deadlines and results.
Maintaining the existing lines alongside the new number until the deadline will give stakeholders time to adjust their records and help minimise disruptions to communication.
An official and verifiable contact channel is important during the examination season, when members of the public may need to report suspected examination malpractice or seek clarification on examination-related matters.
It also provides a direct channel through which candidates, parents and school administrators can raise concerns and obtain information from the council, while helping distinguish genuine communication from fraudulent approaches.
An official contact line can also help minimise public exposure to scammers and impersonators who may claim to offer services such as changing examination grades, supplying leaked examination papers or facilitating certificate alterations.
Using verified contact details can help members of the public avoid such schemes and ensure they communicate with the council through its recognised channels.
KNEC expressed regret over any inconvenience caused by the change and thanked stakeholders for their continued engagement.
“We regret any inconvenience caused and appreciate your continued engagement with KNEC,” the council said.
The council advised members of the public to rely on its official website and verified communication platforms when seeking contact information.
