KNH rolls out full digital system, promises end to paper-based operations

Kenyatta National Hospital./FILE

Kenyatta National Hospital has launched a sweeping transition to fully digital operations, signalling the end of decades of paper-based systems in a move aimed at modernising healthcare delivery.

In a statement issued on May 3 and signed by Dr Richard Lesiyampe, the KNH Acting Chief Executive Officer, the hospital announced a full shift to digital systems across all departments, describing it as a long-overdue transformation.

“For over 125 years of KNH’s existence, patients have relied on outdated paper-based processes. This is no longer compatible with a modern healthcare system,” the statement said.

At the centre of the overhaul is a new system dubbed Afya Apex, developed and customised internally by KNH staff, including nurses, consultants and other specialists. The hospital said the system is aligned with both clinical and operational processes, ensuring “strong ownership and alignment with service delivery needs".

The rollout marks a fresh attempt after previous efforts failed. KNH revealed that since 2012, three digital systems had been deployed unsuccessfully.

However, it expressed confidence in the new platform, saying it “marks a decisive shift towards full automation and integration” and declaring: “This one will not fail.”

The implementation of Afya Apex began on April 15 and is expected to be completed within 90 days.

The hospital acknowledged early challenges during the transition, particularly in discharge processes, but said the issues have since been resolved.

“While minor teething challenges were experienced, particularly in discharge processes, these have now been resolved. The system has not collapsed; it remains operational and is stabilising as deployment continues,” the statement said.

KNH also admitted that some services were delayed in the early stages, including patient clearance and billing, and apologised to the public.

“The Hospital regrets any inconvenience caused by earlier delays in services, including patient clearance and billing, and assures the public that patient care and safety remained the top priority throughout,” the statement read.

Once fully implemented, the hospital said the system will enhance efficiency, transparency and quality of care, bringing its services in line with other digitised hospitals across Africa.

KNH has urged patients and stakeholders to support the transition, warning that resistance will not be tolerated.

“We call on all patients and stakeholders to support this transition to ensure its successful completion. Any resistance to this transformation, whether from within or outside the Hospital, will be dealt with firmly,” the statement said.