Nairobi Head of Customer Care Services Geoffrey Mosiria approaching pedestrians/SCREENGRAB

Nairobi County Head of Customer Care Services, Geoffrey Mosiria, has raised concerns over a trend of pedestrians who he said are ignoring road safety measures and risking their lives by crossing busy roads instead of using available footbridges.

In a video he shared on social media, Mosiria highlighted several incidents that he said illustrate a disregard for basic road safety measures.

One clip in the footage shows a group of pedestrians along Mombasa Road crossing directly across the busy highway, just beside a footbridge located near what appears to be the Nairobi West area.

Mosiria is seen approaching the group and questioning their actions.

“Iyo footbridge imeekewa nani?” he asks, pointing to the nearby structure designed for their safety.

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He then instructs a police officer to arrest them, but the pedestrians flee in different directions.

In another part of the video, Mosiria confronts a separate group he said had failed to comply with safety protocols, questioning why they would cross at an unsafe point when a footbridge is available.

A notable part of the footage shows a group of individuals who appear to be wheelchair users attempting to cross at a busy road junction, forcing oncoming vehicles to brake suddenly to avoid collisions.

Mosiria questions why they did not use the nearby zebra crossing or seek safer alternatives, underscoring the risks posed not only to themselves but to other road users.

Later in the video, a young man walking along Mombasa Road is seen crossing despite the presence of a nearby footbridge.

Mosiria criticises the man for wearing earphones while crossing, noting that distraction can increase risk.

He instructs the man to return the way he came, wait for vehicles to stop, and then use the footbridge.

In another clip, a pedestrian walking while using a phone is stopped by Mosiria, who questions the decision to cross unsafely. “Ukigongwa hapa utablame nani sasa? (If you get hit here, who will you blame?)”

Throughout the video, Mosiria repeatedly urges groups to retrace their steps and use the footbridge.

Mosiria’s remarks reflect a broader concern about pedestrian behaviour in Nairobi, where many people continue to choose dangerous shortcuts over designated crossing points.

Authorities such as the Kenya National Highways Authority (KeNHA) and the National Transport and Safety Authority (NTSA) have previously warned that failing to use footbridges and designated crossing points is unsafe and can attract fines.

According to the authorities, pedestrians who cross the road beneath a footbridge instead of using it face fines ranging from Sh500 to Sh5,000, and enforcement operations have led to detentions for those who do not adhere to the rules.

Mosiria’s remarks serve as a reminder that road safety is a shared responsibility and that shortcuts can have serious consequences when pedestrians ignore infrastructure meant to protect them.